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30 Day Guarantee



 

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Hosting Guarantee

99.99% Network Uptime Guarantee

30-Day Money Back Guarantee

We pride ourselves in delivering the utmost best services to our customers, that is why we have a World Class Datacenter which houses numerous dedicated connections to the internet.  These connections provide a lightning fast connection speeds to your websites, which provides a "No Lag" experience so you can get what needs to be done quickly and efficently.

 

99.9% Network Uptime Guarantee

Dynamic Solutions Online guarantees that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. However, we cannot be held responsible for upstream problems outside of our network and areas where Dynamic Solutions Online has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Registrar problems with subscribers’ domain names, routing problems between clients’ location and our data center. The uptime guarantee is also not applicable if the service interruption was caused by any natural or unnatural events that Dynamic Solutions Online cannot directly influence. Dynamic Solutions Online may temporarily deny or terminate service upon clients’ failure to pay their charges when due.

Dynamic Solutions Online will guarantee 99.9% network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:

  1. Server Hardware Breakdown

  2. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, Dynamic Solutions Online is not responsible for the downtime)

  3. Failures due to software that is not explicitly supported by Dynamic Solutions Online, if a hardware crash provoked by the customer happens, Dynamic Solutions Online is not responsiblefor the resulting downtime.

Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to a hardware, software, network connectivity or data center problem, during which a total packet loss is experienced.

Scheduled Downtime is any scheduled interruption of services
for the purpose of network upgrades, or replacement of any equipment in order to provide a better service for you. Scheduled downtime occurs during notified downtime periods, with as many warnings sent in advance as possible via e-mail or posted on our news section at a minimum 24-hour notice.

 

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30-Day Money Back Guarantee

Our 30-Day money back guarantee is included with every hosting plan that we sell.  If in the first 30-days you become unsatisfied with our service simply contact our Billing Dept. and we will issue you a refund for your service.  Due to Domain registration regulations, we are unable to issue a refund for the registration fee of $7.15.

Any web hosting add ons such as SSL certificate, dedicated IP address, seo products, managed services, whois privacy, along with all of the other services we provide cannot be refunded due to the nature of these such products, unless otherwise noted by Dynamic Solutions Online.

For questions about this policy please contact our

 

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